Contact

Support is by email, and one address handles everything: support@billinghub.online. There is no phone line and no live chat — saying so here is fairer than letting you find out after waiting for one.

What to write about

Anything about the product: an invoice that will not send, a payment Stripe took that the invoice does not show, a credit pack you bought and cannot see, or a question about whether BillingHub does something before you pay to find out. Bug reports and feature requests are read by the person who writes the code.

When you will hear back

Monday to Friday, 10:00–18:00 Eastern European Time. Most replies go out the same working day; a question that needs the payment processor's answer can take longer, and we will say so rather than go quiet.

Data protection requests

Access, correction, deletion, export and any other request under the GDPR or the CCPA goes to the same address — write “data request” in the subject and we will answer within 30 days. What we hold and why is in the Privacy Policy; the terms we process your clients' data under are in the Data Processing Addendum, and the third parties involved are listed in the Subprocessors page.

Security

If you have found a vulnerability, write to the same address with “security” in the subject and please include enough detail to reproduce it. We will confirm we have it, and we will not take action against anyone who reports in good faith and does not access other people's data.

The company

BillingHub is operated by:

A Wyoming limited liability company, registered on 28 January 2025, filing ID 2025-001601483.